Denplan Care

Moving house?
Going to university or college?
Is there a change in your circumstances?

If so you may need to change your dentist. Because a Denplan Care contract is between you and your present dentist only, follow these steps below to ensure a smooth transition:

STEP 1	Arrange a leaving appointment It is important that any outstanding treatment (if any) is completed before you leave.
STEP 2	Ask your dentist for your completed Patient Leaving Form You will need to present this to your new dentist as it will give him/her valuable information about your past dental history. Please click here to request a Denplan Patient Leaving Form.
STEP 3	Write to Denplan You need to give Denplan and your present dentist 21 days written/telephone notice that you wish to end your contract. Notice will expire on the last day of the month and your entitlement to accident and emergency treatment under the supplementary insurance cover will also cease at that time.
STEP 4	Find a new Denplan dentist Denplan can send you a list of Denplan dentists in your new local area if you wish. Remember to give your new dentist your completed Patient Leaving Form at your first visit. For your information:- Check if there will be an Examination Fee for your Denplan Assessment with your new dentist It is wise to check this before booking your first appointment as this will vary from practice to practice. Remember: Clinical opinions between dentists can and do vary Your new dentist may feel that you need some treatment prior to accepting you as a Denplan patient, and you may be asked to meet the costs of any such treatment. Check your monthly fee Denplan dentists set their own fees and therefore your monthly fee may be different with your new dentist.
STEP 5	Complete a new registration form and Denplan Care contract at your first appointment with your new dentist If you re-register with a start date within six months of ending your previous contract, the registration fee will be waived. The registration form is sent to Denplan so that we can change your details and start collecting payments on your new dentist's behalf. You don not need to change your Direct Debit instructions unless your bank details have changed or if you have cancelled your previous Denplan Direct Debit.

If you need any further advice, please call our Customer Advisor Team on: 0800 401 402.